Field Service Integration

Field service is a primary customer touch-point, and for many, their only interaction with a company. In a customer focused market, efficient field service is crucial. Many service organizations have limited insight into customer equipment, leading to performance issues. Reliance on outdated methods, like paper documentation, results in inefficiencies and repeated technician visits. Field services need to shift from manual to digital practices for enhanced customer satisfaction.

Bluestar PLM’s Field Service Integration is an essential tool for improving service operations and elevating customer contentment, building trust, and securing sustained business competitiveness. The Bluestar Field Service Integration features two essential tools designed for seamless use within the standard field service module. These tools, compatible with Bluestar PLM, are Blueview Online and Vault File Viewer.

Blueview is now accessible directly through a web browser. Users can open it from the field service module and view a 3D model associated with the field service asset. The interactive 3D model allows users to rotate and explore components, making it easy to select and order spare parts.

This tool provides access to object documentation and information related to Bluestar objects directly from the field service module. Users can view the Bill of Materials (BOM), examine attached documents, and select items from the BOM to order spare parts.