Support and Service

Benefit from PDM Technology’s experienced and qualified IT professionals by signing up for our Support and Service agreement.

Our support services

Benefit from PDM Technology’s experienced and qualified IT professionals by signing up for our Support and Service agreement.
Through the PDM technology Support Portal we offer our customers the following services:

Communicate all your support requests for technical issues or problems to the PDM Technology technical staff. During business hours we guarantee that our staff will take notice and start solving any issue that you might have within 4 hours after the request has been reported.
The support service is there to handle any immediate issues you may have that needs solving. However, we are also available to help you out with the general use of Bluestar PLM, whether you just went live or you are an experienced user.
PDM Technology technical staff will help you implement Bluestar PLM best-practices, and offer you advice on how best to develop, manage and release your products and BOMs with the Bluestar PLM product, so you can achieve your business goals in the best way possible.
All support services are offered at a set price, no matter how much you choose to use it.

If you need any support, please do not hesitate to reach out to our experienced technical staff at [email protected].

Need support?

If you already have our support services, access the support platforms below to get the assistance you need. Our dedicated team is here to help you with any questions or issues.

Help Center

Support Management

Maintentance

As a Bluestar PLM customer, you will be granted access to software updates as they are released. These updates will be in the form of either service packs, hot fixes or upgrades. The service pack contains improved functions of the software when service packs, hot fixes and upgrades are released.

Service Packs: A cumulative set of hotfixes and/or other fixes. Service packs do not contain any new functionality.
Hot Fixes: A quick fix to a critical defect in the live software environment. Hot fixes are often temporary fixes but may also be permanent fixes.
Upgrades: Involves new versions of the software which may contain hotfixes and/or other fixes and/or new functionality. These updates are available for all standard modules of the program and all increases in the number of internal users of the software. The updates are available for versions of Microsoft Dynamics 365 F&SCM which are, at the time the updates are released, presently supported by Microsoft.